Please read these Terms carefully before using the Website. If you do not agree with any part of the Terms, you must stop using the Platform immediately.
We reserve the right to update or modify these Terms at any time by posting changes on the Platform. You are responsible for reviewing the Terms periodically. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
1. ELIGIBILITY
You represent and warrant that you have the full right, power, and authority to enter into these Terms and to fulfil your obligations under them.
2. DEFINITIONS
- “Payment Instrument”: Includes credit card, debit card, bank account, prepaid payment instrument, UPI, IMPS, or any other payment methods introduced by banks or financial institutions.
- “Platform”: The website or platform where the Merchant offers its products or services and where the User initiates a Transaction.
- “Transaction”: Any order or request placed by the User to purchase products/services listed on the Platform by paying the Transaction Amount.
- “Transaction Amount”: The amount paid by the User for a Transaction.
- “User/Users”: Any person availing products and/or services on the Platform.
- “Website”: Refers to www.instamojo.com or the related mobile application.
3. MERCHANT’S RIGHTS
- You agree that we may collect, store, and share information provided by you for:
- Processing your order or service request
- Delivering products/services
Contacting you regarding your Transaction
4. YOUR RESPONSIBILITIES
You agree to provide true, complete, and updated information needed to complete a Transaction, including but not limited to:
- Name
- Email
- Phone number
- Delivery address
- Age
- Gender
Providing false or incomplete information may result in cancellation or delay of services.
5. PROHIBITED ACTIONS
As a User, you agree NOT to:
- Collect or compile data from the Platform without written permission.
- Use the Platform for unauthorized or illegal purposes.
- Create accounts using false information or automated methods.
- Circumvent or interfere with security features.
- Trick, defraud, or mislead the Merchant or other users.
- Misuse support services or submit false abuse reports.
- Use automation tools (robots, scripts, data mining tools).
- Interfere with Platform operations or network connection.
- Impersonate another person.
- Use information from the Platform to harass or harm others.
- Compete with the Platform or use its content for commercial gain.
- Reverse engineer any part of the Platform.
- Upload viruses, malware, or harmful code.
- Harass or threaten Merchant employees.
- Copy or adapt the Platform’s software or code.
- Engage in spamming or disruptive activities.
- Post harmful, insulting, or illegal content.
- Use the Platform in violation of applicable laws.
6. LIMITATION OF LIABILITY
If you receive a defective or incorrect product/service, your sole remedy is to initiate a refund request, subject to the refund policy.
The Merchant expressly disclaims liability for:
- Losses arising from product defects
- Payment failures
- Unauthorized transactions
- User error or negligence
- You agree to indemnify and hold the Merchant harmless from:
- Claims
- Damages
- Liabilities
- Costs arising out of your breach of these Terms
7. GUIDELINES FOR REVIEWS
When posting a review on the Platform:
You MUST:
- Have firsthand experience with the product/service.
- Provide honest and factual feedback.
You MUST NOT:
- Use offensive, abusive, or hateful language.
- Make discriminatory remarks (religion, gender, race, etc.).
- Reference illegal activities.
- Post misleading or false statements.
- Be connected to competitors when posting negative reviews.
Start campaigns to influence reviews.
We may accept, reject, or delete reviews at our discretion.
Reviews are user-generated content and do not reflect our views.
By posting a review, you grant us a worldwide, royalty-free, perpetual license to use, display, and distribute your review content.
8. GOVERNING LAW & DISPUTE RESOLUTION
- These Terms are governed by the laws of India.
- Courts in India have exclusive jurisdiction.
- Any dispute shall be resolved through arbitration in Bengaluru, in accordance with the Arbitration and Conciliation Act, 1996.
- A sole arbitrator will be appointed mutually within 30 days; otherwise, the Act’s procedures apply.
- Arbitration proceedings will be in English and kept confidential.
- Either party may seek injunctive relief from Bengaluru courts when necessary.
- Arbitration costs will be borne as per the arbitral award.
9. GRIEVANCE REDRESSAL
For queries or complaints related to:
- Products/services
- Double debit
- Fraudulent/unauthorized transactions
- Refund issues
You may reach out through the Platform’s grievance redressal link/contact.
10. DISCLAIMER
- By initiating a Transaction, you enter a legally binding contract to purchase the listed product/service.
- You must provide accurate payment details and use legitimate sources of funds.
- We may share your information with third parties for fraud verification or when required by law.
- We are not liable for unauthorized use of your Payment Instrument.
- All payments are at your own risk.
- We are not responsible for failed, declined, or erroneous transactions.
- You must keep your login details confidential.
- Platform content is for general information only and not advice.
- Third-party links are for information only and not endorsed by us.
- User-uploaded content is not verified or endorsed by us.
- We do not guarantee the Platform to be virus-free; users must use antivirus protection.
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